In the ever-evolving landscape of technology, artificial intelligence continues to drive innovation across industries, and the world of chatbots is no exception. Today, we are thrilled to introduce you to a game-changing development that will reshape the way we build and deploy chatbots. It’s called “Copilot” in Power Virtual Agents, and it leverages cutting-edge generative AI capabilities to simplify bot creation like never before.
Democratizing Conversational AI
For years, building chatbots has been perceived as a complex and time-consuming task, often taking months or even years to develop fully functional bots. The mission of Power Virtual Agents has always been to democratize conversational AI, making it accessible to both technical and non-technical users. Their intuitive user interface and end-to-end SaaS experience already marked a significant step in this direction by shortening the development cycle to mere weeks. Now, with Microsoft’s Copilot, bot building becomes even more straightforward, thanks to the power of natural language.
Imagine this: Instead of laboriously crafting every step of your bot’s dialogue, you can now simply describe what you want your bot to do in plain language, and Copilot will generate the complete conversational flow for you. For instance, you could say, “allow a user to start planning an event, collect user’s email address and phone number, and let them choose the event type from wedding, corporate, and social event,” and voila! A fully functional dialog will appear, complete with trigger phrases, entities, variables, and branching logic. From there, you can fine-tune it using additional natural language prompts or the intuitive graphical user interface.
Natural Language Prompts and Capabilities
Copilot in Power Virtual Agents is incredibly versatile and offers numerous capabilities to streamline bot development:
- Create entire bot topics from a simple description, including trigger phrases, questions, entities, messages, variables, and logic.
- Add or update content in existing topics, making it easy to expand and modify your bots.
- Summarize user-collected information in an interactive, graphical Adaptive Card, with JSON generation handled automatically.
- Iterate over specific parts of a dialog by selecting one or more nodes, allowing for focused adjustments.
The possibilities are endless with natural language prompts, such as:
- “Let a user check the status of a flight, accepting the flight number and date. For each question, add two message variations.”
- “Accept a user’s name, age, and date of birth, and then repeat their responses back to them.”
- “Create a support ticket, including a title, severity (high/medium/low), description, and an email address to send update notifications to. Summarize the information in an Adaptive Card.”
Generative AI Transforms Bot Building
Copilot isn’t the only exciting development; Power Virtual Agents also introduces generative AI conversation boosters. These boosters allow bots to access and interact with your company’s information from external sources with just a URL. When a user query doesn’t trigger a manually-created topic, the bot searches for relevant information across specified sources like your company’s website or internal knowledge base. The results are filtered and summarized using Microsoft Azure OpenAI Service, enabling bots to instantly answer a wide range of user questions without manual intervention.
This approach addresses several longstanding challenges in bot development:
- Bots are useful right out of the box, eliminating the need for extensive manual dialog creation.
- Bots can chat over the entire corpus of provided content, significantly improving topic coverage and enhancing the customer experience.
- There’s no need to maintain separate bot-specific knowledge, as the bot remains in sync with external knowledge sources.
When combined with Power Virtual Agents’ end-to-end SaaS infrastructure, conversation boosters enable rapid bot deployment. In just minutes, you can sign up, point to a website, deploy the bot in your preferred channel, and have a functional bot ready to go. And as your bot evolves, you can seamlessly integrate manually-built dialogs using Copilot’s capabilities.
The introduction of Copilot and generative AI conversation boosters in Power Virtual Agents represents a pivotal moment in the world of chatbots. Bot building, once a cumbersome and time-intensive task, has now become accessible to all, thanks to the power of natural language and generative AI. Whether you’re looking to create customer-facing bots or internal HR bots, these features will revolutionize the way you approach conversational AI.
So, why wait? Dive into the world of AI-powered chatbots today, and witness the transformation for yourself. If you are looking for some help, we offer free Pilots and Proof of Concepts – reach out to us today!